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How it works

A case record for the work between alert and recovery.

Rootspan’s product direction is a guided, supervised investigation: preserve the competing states, explain the causal chain, and keep authority with the operator.

The loop

Five verbs, one accountable record.

Each step adds evidence or a decision without rewriting what came before.

  1. 01Observe

    Observe permitted state

    Read scoped states from the systems already involved—without taking control away from them.

  2. 02Assemble

    Assemble evidence

    Preserve each source, timestamp, authority label, and disagreement instead of flattening them.

  3. 03Trace

    Trace the causal chain

    Connect the destination symptom to the transformations and overrides that could have produced it.

  4. 04Approve

    Propose and approve

    Present the smallest exact diff, evidence basis, blast radius, and rollback for human review.

  5. 05Verify

    Verify and learn

    Re-observe the affected states, record the receipt, and retain the case for recurrence analysis.

The case record

One place to inspect the chain—not one flattened truth field.

Catalog, app, storefront, feed, and destination observations remain separate. That makes a disagreement inspectable: who reported it, when it was observed, which authority label applies, and what transformation sits between the states.

  • Source and observation time
  • Authority and transformation labels
  • Evidence-quality gaps and alternate hypotheses
  • Proposed diff, approval, rollback, and verification receipt
CASE-CONCEPT-017Promotion price diverges across the stack
Illustrative investigation · synthetic data

Permitted state

01
Commerce catalogSource
$99
02
Promotion appPermitted app state
$79
03
Structured dataStorefront
$99
04
Feed overrideChannel feed
$79

Evidence timeline

$99Catalog base price
$79Approved campaign intent
$99Destination-visible evidence
$79Channel-specific override
Selected hypothesisStorefront offer is stale

Proposed correction

Structured offer price
Review required
- 99.00+ 79.00
Basis
Approved promotion intent + feed state
Blast radius
14 synthetic variants
Rollback
Prior value retained
Verify
Re-observe storefront + destination
DKHuman approval remains required

Illustrative investigation using synthetic data. The commerce catalog reports $99 at 09:02, the promotion app reports $79 at 09:04, structured data reports $99 at 09:07, and the feed override reports $79 at 09:09. The selected hypothesis is a stale storefront offer. The proposed correction changes the destination-visible structured offer from $99 to $79 for 14 synthetic variants, remains subject to human approval, retains a rollback, and is verified by re-observing the storefront and destination.

Authority boundary

A proposal is not an action.

The operating model separates investigation, proposal, approval, execution, and verification so an explanation cannot quietly become a write.

01InvestigateRead permitted state
02ProposeShow exact diff + basis
03ApproveAccountable human decision
04VerifyRe-observe + retain receipt

Verification and learning

Recovery is another observation—not a victory banner.

A case closes only when the defined destination and source states are observed again. The retained record can then reveal whether the same mechanism returns across products, merchants, or tools.

Bring one recurring case